Service Policy

BDCatalysts uses industry proven lead follow-up strategies to connect with your leads in an efficient and effective manner.

We attempt to contact all of your Internet leads in under two minutes.

We treat your customers with the utmost courtesy and respect.

We do not attempt to sell the cars for you. We set your appointments and we leave the selling to you.

BDCatalysts Call Center Hours of Operation for dealerships in the Eastern, Central, and Mountain time zones are 8:30AM-8:00PM Monday thru Friday, 8:30AM-6:00PM Saturday. Hours of operation for dealerships in the Pacific time zone are 8:30AM7:00PM Monday thru Friday, 8:30AM-5:00PM Saturday. BDCatalysts is closed on Sunday.

BDCatalysts is closed on certain national holidays such as New Year’s Day, Memorial Day, Labor Day, Thanksgiving, Christmas, etc. All leads coming in on Sundays or holidays will be worked by BDCatalysts the following business day. BDCatalysts is not responsible for dealership show rate, BDCatalysts will however, text and email a confirmation of each set appointment to each customer, but the dealership should also confirm all appointments, contact no-shows, and contact unsold traffic.

Conversion rates will vary by dealership and lead source. Conversion rates will also be affected by dealerships continuing to work their leads. BDCatalysts conversion rates are obviously higher when we are the sole BDC center working dealership leads. If dealerships compete with us for appointments, conversion rates will be lower. BDCatalysts membership is month to month. You may cancel at any time with a 30- day written notice. Meaning, official cancellation is 30-days after BDCatalysts receives written cancellation. Customers cancelling service with BDCatalysts – final charge for services will occur after written notice is received and before the official cancellation date, and will be for one full month of service. Services and charges are not prorated. Pricing is based on the number of leads your store receives each month, and is range based. Your initial charge is based on the number of leads per month you ‘expect’ your store to receive based on previous months averages. Following month two, your range and pricing can be adjusted higher or lower depending on changes in lead volume – an updated authorization form will be completed at this time. BDCatalysts works directly out of our own CRM systems to log notes and set appointments. We also “Kill The Clock” to help you meet manufacturing demand and earn that important co-op money.

We accept cash, checks, VENMO, CASH APP, AMERICAN EXPRESS, VISA, MASTERCARD, DISCOVER. The BDCatalysts Business Office and Support Desk is open from 9:00AM-5:00PM E.S.T. Monday thru Friday and is closed on observed holidays. CUSTOMER SUPPORT 951-283-2232.


Customer and data-driven leadership

Co-Founder & Chief Executive Officer

Co-Founder & President

Chief Operating Officer

Chief Technology Officer

Vice President

Operations Director of Sales